1. How long does delivery take?
UAE – Small unframed items sent within the UAE are sent via Shipa – (approx 1-2 working days for delivery) – you will be required to sign for the parcel. We aim to dispatch all UAE orders within 2 working days.
GCC & International – Small unframed items sent outside of the UAE are sent via First Flight – (approx 8-10 working days for delivery) – you will be required to sign for the parcel. We aim to dispatch all international orders within 2 working days.
2. Do you supply separate signing photos for the items you sell?
If a signing photo is available it will be integrated into Certificate of Authenticity for the item. We do not supply signing photos separately to the Certificate of Authenticity.
3. Do you provide un-watermarked photo with your items?
No, we never supply un-watermarked copies of our signing photos as they could be used to support fake signed sports memorabilia. All of our images are provided to us by our trusted partners.
4. Are your item signatures hand signed?
Yes, all of our items are genuinely hand signed. We DO NOT sell copies, prints, or facsimile signatures.
5. Do you provide valuations?
No, we do not supply valuations or buy memorabilia from the general public under any circumstance.
6. Do you buy signed sports memorabilia from the general public?
We do not buy any signed or unsigned memorabilia from the general public under any circumstance.
7. How do I know your items are genuine?
The BootRoom Collections works with Two individual suppliers who have been selling sports autographs for over 20 years. The vast majority of our goods have been signed by a player who has been paid to sign the item – therefore the players trust us because we pay them fairly and, in return, they treat us with respect.
Our customers trust us because they have seen us with many of the players, they know the players trust us and most importantly, we are not anonymous. We publicise our names, our phone number, and our address. Without fail, the cheats often hide behind the internet with no photographs of themselves or contact details. You can view our latest products and see our latest signings by logging onto our website.
8. Do you offer a certificate of authenticity?
There is no doubt that Certificates of Authenticity look good. We provide QR codes for each item and hope they are reassuring for our customers. To support the certificates, we also aim to photograph each of our signing sessions and include a picture integrated into our certificate of authenticity where possible.
Always remember that the Certificate of Authenticity is only as good as the company that issues it. While we aim to always prove the authenticity of all our goods, we also believe that the customer has to also rely on their instinct.
9. Do you ship internationally?
Yes, we offer an international shipping. Simply add the products you are interested in purchasing to your basket and a shipping fee will be calculated at the checkout stage of your purchase. For international orders we use DHL Signed For service for small and unframed items (approx 5-7 working days for delivery).
10. I already have a piece of sports memorabilia do you offer a framing service?
Yes, we do offer our specialist framing services for items that are not purchased directly from us, please contact us at email@example.com for further details, we aim to respond within 24 hours.
11. Do you offer trade discounts?
If you are interested in ordering more than 10 items in total then we may be able to offer trade discount prices. Please contact us for more details.